Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you please inspect the product for visible damage before the driver leaves. Please make any notations on the Bill of Lading (delivery receipt).

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of shipment according to the return policy in which you made this purchase.

All products properly returned under this policy are eligible for a refund, which may include an store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an store credit as your refund.

Please contact customer service at sales@blackhawkdlcservices.com for further instructions on how to process your return. In the unlikely event that there was an error on our part, please call or email us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 8:00 AM to 5:00 PM PST.